Last updated: 16 October 2026
This Privacy Policy explains how Saffron Spices & Seeds (“Nutzwell”, “we”, “us”), Building No. 503/31, Kaymkulam, Alappuzha, Kerala, India – PO 690533, collects, uses and protects your personal data when you use nutzwell.in, place an order or contact us. It is written in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made under them.
Data we collect
- Account and order details: name, mobile number, email address, billing and delivery address, PIN code and order history.
- Payment details: payments are processed by our payment partner (Razorpay). We do not see or store your full card, UPI PIN or net-banking details.
- Messages and enquiries: details you share when you contact us, sign up for our newsletter or send a retailer or store enquiry.
- Technical data: IP address, browser and device type, and cookies needed for the cart, checkout, login and wishlist to work.
Why we use it
- To process, deliver and support your orders, including sending order and delivery updates.
- To manage your account, wishlist and reorders.
- To answer your questions, enquiries and complaints.
- To send newsletters and offers, only if you have signed up. You can unsubscribe at any time.
- To prevent fraud, keep the website secure and meet legal, tax and accounting obligations.
Who we share it with
We share only what is needed with service providers who help us run the store: our payment partner (Razorpay), courier and logistics partners, our website hosting provider and email service. We may also disclose data when required by law or to protect our rights. We do not sell your personal data.
Cookies
We use essential cookies to keep your cart, login session and wishlist working. You can clear cookies in your browser at any time; some features may then stop working.
How long we keep it
We keep order and invoice records for as long as required under tax and accounting laws (generally up to 8 years). Other data is kept only as long as needed for the purposes above, after which it is deleted or anonymised.
Security
We use reasonable security practices, including encrypted (HTTPS) connections and restricted access to customer data. No method of transmission over the internet is completely secure, but we work to protect your information.
Your rights
You can ask to access, correct or delete your personal data, withdraw consent for marketing, or nominate another person to exercise your rights. You can update most details yourself under My Nutzwell. For other requests, email info@nutzwell.in.
Children
Our website is meant for adults. If you are under 18, please use it with the involvement of a parent or guardian.
Grievance Officer
If you have a concern about how your data is handled, contact our Grievance Officer at info@nutzwell.in or +91 9400671717, Saffron Spices & Seeds, Building No. 503/31, Kayamkulam, Alappuzha, Kerala, India – PO 690533. We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.
Changes
We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.