Last updated: 16 October 2026
Our products are food items, so for hygiene and safety reasons we cannot accept returns of products that have been opened or used, or returns because of a change of mind. We will always make it right if something is wrong with your order.
When we offer a replacement or refund
- The product delivered is damaged, leaking or the seal is broken.
- You received the wrong product, the wrong pack size or fewer items than you paid for.
- The product is past its expiry date on delivery.
- The product has a genuine quality problem (for example it is spoiled or has a foreign object).
How to report a problem
- Contact us within 48 hours of delivery by email at info@nutzwell.in or WhatsApp at +91 9400671717.
- Share your order number, a short description and clear photos of the product, the pack (front, back and batch/expiry details) and the shipping label. An unboxing video helps us resolve claims faster.
- Please keep the product and packaging until the claim is closed. We may ask you to send it back or for our courier partner to collect it.
What happens next
- We review claims within 2 business days and tell you the outcome.
- If approved, you can choose a replacement (subject to stock) or a refund.
- Claims reported after 48 hours, or without photos, may not be accepted.
Refunds
- Prepaid orders are refunded to the original payment method (UPI, card, net banking or wallet) through our payment partner.
- Cash on Delivery orders are refunded by bank transfer or UPI to the account details you share with us.
- Refunds are processed within 5–7 business days of approval. Your bank may take a few more days to show the amount.
- Shipping charges are refunded when the whole order is refunded because of our error.
Combos and offers
For combos, the refund or replacement covers the affected product(s). If an order used a coupon or offer, the refund is calculated on the amount actually paid.
Cancellations
You can cancel an order before it is dispatched. See our Cancellation Policy for details.
Contact
Email info@nutzwell.in or call/WhatsApp +91 9400671717.