Last updated: 16 October 2026
This Shipping Policy explains how orders placed on nutzwell.in are packed, shipped and delivered. Nutzwell is a brand of Saffron Spices & Seeds, Building No. 503/31, Kaymkulam, Alappuzha, Kerala, India – PO 690533.
Where we deliver
We deliver to serviceable PIN codes across India. You can check delivery availability for your PIN code at checkout. We do not ship outside India at present.
Shipping charges
- Free shipping on orders of ₹499 and above (after discounts).
- A flat delivery charge of ₹50 (inclusive of GST) applies to orders below ₹499.
- The exact charge for your order is shown at checkout before you pay.
Dispatch and delivery time
- Orders are usually packed and dispatched within 1–2 business days of being confirmed (excluding Sundays and public holidays).
- Delivery normally takes 2–4 business days within Kerala and 4–8 business days to other states after dispatch.
- Remote locations, weather, strikes, festivals or courier delays may add a few days. Delivery timelines are estimates and not guaranteed.
Order tracking
Once your order is dispatched you will receive an email with the courier details. You can also see your order status under My Nutzwell → My Orders. For help, contact us on WhatsApp at +91 9400671717 or email info@nutzwell.in.
Cash on Delivery
Cash on Delivery (COD) is available on eligible orders and PIN codes. Please keep the exact amount ready. Orders refused at delivery without a valid reason may make the account ineligible for COD in future.
Receiving your order
Please check that the outer package is sealed and undamaged before accepting it. If the package looks tampered with, damaged or wet, you may refuse it, or accept it and record an unboxing video and photos. Report any problem within 48 hours of delivery as explained in our Return & Refund Policy.
Incorrect address or failed delivery
Please enter a complete address with PIN code and a reachable mobile number. If a delivery fails because of an incorrect address or because the recipient was unavailable after the courier’s attempts, the order may be returned to us. We can reship it after you confirm the details; additional shipping charges may apply. For prepaid orders that are not reshipped, we refund the product value after deducting the shipping costs incurred.
Store pickup
Where store pickup is offered at checkout, we will tell you when your order is ready to collect. Please bring the order number and a photo ID.
Contact
Questions about shipping? Email info@nutzwell.in or call/WhatsApp +91 9400671717.